Problem Solving Methods Training

The objective of the Problem Solving Methods curriculum is to provide participants with an overview of some methods for defining, analyzing, and solving problems.  Emphasis is placed on the usefulness of data-driven, objective methods although several qualitative techniques are discussed. Learning objectives include:
  • Understand the importance of a structured approach and methodology for attacking problems.
  • Identify of key characteristics from the customer’s viewpoint
  • Focus on causes (input variables) so that key outputs may be predicted and controlled
  • Utilize basic tools for summarizing various viewpoints and opinions
  • Apply basic methods for summarizing and understanding data
  • Develop awareness of important statistical methods for identifying root causes, solving problems, and optimizing processes/products

Seminar Content (1 Day)

  1. Methodologies
    • Six Sigma Philosophy
    • Defining Quality
    • Project Selection and Scoping
  2. Customer Requirements
    • Identifying Customers
    • Critical-to-Quality Characteristics
    • Operational Definitions
    • Prioritization
  3. Cause and Effect Concepts/Tools
    • Y=f(x)
    • Fishbone Diagram
  4. Basic Statistics / Distributions
    • Populations and Samples
    • Measures of Central Tendency
    • Measures of Variation
    • Probability Distributions
    • Failure Mode & Effects Analysis
  5. Process Mapping
  6. Graphical Methods
    • Pareto Charts
    • Run Charts
    • Boxplots
    • Histograms
    • Scatter Plots
  7. Mistake Proofing
  8. Statistical Methods for Problem Solving (Overview)
    • Measurement System Assessment
    • Statistical Process Control
    • Process Capability
    • Design of Experiments
    • Hypothesis Testing
    • Regression Analysis
    • Reliability/Weibull Analysis
  9. Case Studies / Examples